We are excited to announce a new pet portal, Rapport, available to you through our website, www.countrysidevets.net, starting November 1st, 2016. Pet portals are a web based system that allows you to access your pet’s medical history and communicate with the CountrySide veterinary team.
The current portal on the website will no longer be available after the launch. Please prepare by saving any information/pictures from the current VetStreet portal before November 1, 2016.
Rapport, our new pet portal, will give you many new and improved options to manage your pet’s health care needs. You will have more options available to schedule appointments, refill medications, and review veterinary medical information. There will also be an app available for your phone to enhance your opportunity to utilize all of the options available through Rapport.
Communication is essential to maintain a healthy relationship with CountrySide Veterinary Service. With Rapport, you will be in control of the method by which you choose to communicate. You can receive reminders of upcoming appointments by email, text or phone. Importantly, you can set preferences through the new pet portal to ensure timely communication without excessive messages.
In the upcoming months, our receptionists will be asking you to update this information in order to make the necessary communications efficient and timely. Rest assured, the CountrySide hospitality staff will continue to be available to you as before. Please feel free to contact us with any questions you may have.
The Staff at CountrySide Veterinary Service